Elements and Performance Criteria
- Develop and maintain specialist knowledge
- A comprehensive knowledge and understanding of specialist information is actively and regularly researched from industry and other sources.
- Characteristics of industry practices, products and services are identified and understood using available documentation.
- Information is accurately documented and maintained in a format consistent with enterprise requirements.
- Acquired knowledge is applied to improve quality within personal work areas.
- Consult with clients
- Consultation with clients is conducted in a professional and courteous manner according to enterprise requirements.
- Appropriate interpersonal skills are used to facilitate accurate and relevant exchange of information.
- Work practices reflect sensitivity to client's requirements, specific needs and cultural, family and individual differences.
- Provide a response to client enquiries and need
- Information relevant to client's needs is prepared in line with enterprise requirements.
- Information emphasises issues relevant to client needs.
- Information is based on sound research practices and preparation is achievable within enterprise resources.
- Evidence in support of information is researched, shown to be verifiable and documented in a suitable format.
- Information is structured to identify clear benefits to clients and the organisation.
- Information is documented and presented in a professional format and style to the client for consideration and discussion.
- Client feedback is evaluated by survey to improve future provision of technical information and professional services.